Frequently Asked Questions

Find answers to common questions about Hug and how it can help your family support each other's health journey.

What is Hug and how does it work?

Hug is a family health support app that helps families stay connected around health and wellness goals. You can create gentle reminders, share health milestones, and support each other's wellness journey through our intuitive platform.

Is Hug free to use?

Yes, Hug offers a free tier with basic features that allow families to get started with health support. We also offer premium features for families who want enhanced functionality and customization options.

How do I add family members to my Hug circle?

You can invite family members by sending them an invitation through email or sharing a unique family code. Once they accept and create an account, they'll be added to your family circle and can start participating in shared health goals.

What types of health reminders can I set up?

You can set up various types of reminders including medication schedules, exercise goals, doctor appointments, health screenings, water intake, sleep schedules, and custom wellness activities that matter to your family.

Is my family's health information secure?

Absolutely. We take privacy and security very seriously. All health information is encrypted and stored securely. We comply with healthcare privacy standards and never share your personal information with third parties without your explicit consent.

Can I use Hug if my family members live in different locations?

Yes! Hug is designed to connect families regardless of physical distance. Whether your family members are across town or across the country, you can still support each other's health and wellness goals through the app.

What age groups is Hug suitable for?

Hug is designed to be accessible for users of all ages, from teens to seniors. Our intuitive interface makes it easy for family members of different tech comfort levels to participate in shared health goals.

How do notifications work in Hug?

Hug sends gentle, customizable notifications that can be delivered via push notifications, email, or in-app messages. You can control the frequency and type of notifications you receive to ensure they're helpful without being overwhelming.

Can I track multiple health conditions or goals?

Yes, you can track multiple health goals and conditions within your family circle. Each family member can have their own set of goals, and you can also create shared family wellness objectives.

How do I get started with Hug?

Getting started is simple! Download the Hug app from the App Store or Google Play, create your account, set up your family circle by inviting members, and begin creating your first health reminders and goals together.

Still Have Questions?

Can't find the answer you're looking for? Our support team is here to help you and your family get the most out of Hug.